Sales Policy
Effective Date: November 19, 2024
Contact Information:

At Pure Luxeer, we strive to provide a seamless shopping experience for our customers. This Sales Policy outlines the terms and conditions that govern purchases made on our website and in-store. By placing an order, you agree to the terms detailed below.

1. Orders and Payment

1.1 Placing an Order

  • All orders are subject to product availability and price confirmation at the time of purchase.
  • You will receive an order confirmation email upon successful placement of an order.

1.2 Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other approved payment gateways listed at checkout

Payment must be completed at the time of purchase. Orders will not be processed until full payment is received.

2. Pricing and Taxes

2.1 Pricing

  • Prices listed on our website are in USD and are subject to change without prior notice.
  • Pure Luxeer reserves the right to correct pricing errors or inaccuracies at any time.

2.2 Taxes

  • Sales tax will be applied to orders based on the shipping destination in accordance with local laws.
  • International orders may be subject to customs duties or additional taxes, which are the responsibility of the customer.

3. Shipping and Delivery

3.1 Shipping Options

  • We offer standard and expedited shipping options. Delivery timelines vary based on location and shipping method selected.
  • Shipping costs are calculated at checkout and are non-refundable.

3.2 Delivery Time

  • Standard delivery within the United States typically takes 5-7 business days.
  • International delivery times may vary based on the destination and customs clearance.

3.3 Tracking

  • Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

3.4 Delays

  • Pure Luxeer is not responsible for delays caused by shipping carriers, customs, or unforeseen events.

4. Product Availability

4.1 Stock Levels

  • While we make every effort to ensure product availability, certain items may be limited in stock or discontinued without notice.
  • If an item in your order is unavailable, we will notify you promptly and provide alternatives or a refund.

4.2 Pre-Orders

For pre-order items, estimated delivery dates will be provided at the time of purchase. Delays may occur due to production or supplier issues.

5. Returns, Refunds, and Exchanges

Refer to our Refund and Return Policy for detailed information regarding returns, refunds, and exchanges.

6. Warranties and Guarantees

6.1 Product Authenticity

Pure Luxeer guarantees the authenticity of all products sold. Each piece is crafted with precision and quality materials.

6.2 Warranty

Specific items may include warranties, which will be detailed in the product description. Warranty claims must comply with the conditions outlined by the manufacturer.

7. Cancellation Policy

7.1 Before Shipping

You may cancel your order before it is shipped by contacting us at info@pureluxeer.com or (361) 358-2692.

7.2 After Shipping

If your order has already been shipped, you must follow the return process outlined in our Refund and Return Policy.

8. Limitation of Liability

Pure Luxeer is not liable for:

  • Losses or damages resulting from delayed or failed deliveries beyond our control.
  • Misuse or improper handling of products by the customer.
  • Any discrepancies arising from third-party payment gateways.

9. Customer Support

For inquiries regarding your order, please contact us:

10. Changes to This Sales Policy

We reserve the right to update this Sales Policy at any time. The revised policy will be effective immediately upon posting to our website.

Thank you for choosing Pure Luxeer for your fine jewelry needs. We are committed to providing a luxurious and trustworthy shopping experience.