Refund and Return Policy
Effective Date: November 19, 2024
Contact Information:

At Pure Luxeer, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This Refund and Return Policy outlines the terms and conditions for returning products and receiving refunds.

1. Eligibility for Returns

You may return an item for a refund or exchange under the following conditions:

  • The item must be returned within 30 days of the delivery date.
  • The item must be unused, unworn, and in its original condition, including all tags, packaging, and certificates (if applicable).
  • Custom or personalized items are not eligible for return unless they are defective or damaged upon receipt.

2. Return Process

To initiate a return, please follow these steps:

2.1 Contact Our Support Team

Email us at info@pureluxeer.com or call us at (361) 358-2692 to request a return authorization. Provide the following details:

  • Order number
  • Item(s) to be returned
  • Reason for return

2.2 Prepare the Item

  • Ensure the item is securely packed to prevent damage during transit.
  • Include the original receipt or proof of purchase.

2.3 Ship the Item

You are responsible for the shipping costs associated with returning the item unless the return is due to a defect or error on our part. Use a trackable shipping service to ensure the safe return of your package.

3. Refund Policy

Refunds are processed under the following terms:

3.1 Inspection and Approval

  • Upon receipt of the returned item, we will inspect it to ensure it meets our return eligibility criteria.
  • Once approved, we will notify you via email.

3.2 Refund Method

Refunds will be issued to the original payment method within 7-10 business days of approval.

  • Shipping fees and handling charges are non-refundable.
  • If the item was part of a promotion or discount, the refund will reflect the discounted amount.

3.3 Non-Refundable Items

  • Custom or personalized items
  • Items marked as “Final Sale”

4. Exchanges

Exchanges are allowed under the same conditions as returns. If you wish to exchange an item:

  • Specify the replacement item when contacting our support team.
  • If the replacement item is of a different price, any difference will be charged or refunded accordingly.
  • Exchange requests are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery. We will offer:

  • A replacement of the item (if available)
  • A full refund, including shipping costs

We may request photographs of the damaged or defective item for verification.

6. Non-Returnable Conditions

Returns are not accepted under the following circumstances:

  • Normal wear and tear or misuse of the product
  • Loss of original packaging or accessories
  • Unauthorized repairs or alterations

7. Return Shipping Address

All returns should be sent to:
Pure Luxeer Returns
1107 E Bowie St
Beeville, Texas (TX), 78102

8. Contact Us

If you have any questions about this Refund and Return Policy, please reach out to us:

Thank you for choosing Pure Luxeer. We are committed to providing you with exceptional service and ensuring your complete satisfaction.